Furniture Brand Hardware Home Furnishing Furniture Faucet TV Decoration Furniture Flooring Tile Sofa Home Furnishing Flooring Tile Decoration Home HCH Hardware is a bolt manufacturer and provides all kindsof fasteners since 2008. Our main products includestandard bolts, nuts, Screws, washers, Pins and OEM parts. We have integrated resources from more than 50 top level fastener factories in Jiaxing, Haiyan, Ningbo,Dainan, Qintongareas, and have established long term relationships with them.We arenow serving for over 60 customers in South and North America.We can provide you with one stop services to meet you different needs, which can save your purchasing cost and optimize your efficiency. HCH Hardware was certified by ISO9001-2015 on 02/25/2021.We especially emphasize on products quality,HCH Hardware have necessary conditions for quality control with applicable processes and experienced experts. Appropriate production processes and quality control Metal Bolt,Locking Bolt,Furniture Bolts,Steel Bolt Taizhou Hongchuang Hardware Co., Ltd. , https://www.taizhouhongchuang.com
After shopping, people started worrying about their crazy purchases of home furnishings. Miss Liao, who is currently renovating her home, is one of them. She purchased more than 30,000 yuan worth of home appliances in a shopping mall in Hangzhou, including washing machines, air conditioners, and high-definition TVs. She found that the warranty period for these appliances (three packs of validity) was calculated from the date on the sales invoice, which means that even if she did not pick up the goods, the warranty period began at the moment she paid. "Then my electric appliance is not shortened in warranty time?" She wanted to ask the mall to delay the development of the ticket but failed to do so.
Industry insiders reminded that during home improvement, many homeowners spend time in order to save time, and after-sales services are often overlooked. In addition to the shortened warranty period, consumers may also encounter pitfalls such as the failure of merchants to honor their promises and their commitments. There are many products that have not yet been listed in the Zhejiang Sanbao product catalog.
A few days ago, the reporter made a survey on the consumer’s warranty on the sanitary products and appliances needed for home improvement on the 19th floor interactive space. The results show that most users in Hangzhou think that all home improvement products can enjoy the country's Three Guarantees policy. As for how long the three guarantees are valid, there are not many people who know.
Household Appliances: The date when the purchase started, the warranty period was less than half a month after the brand-name washing machine was removed from the mall. The result was that the manufacturer did not change it. This is the true experience of the friend Xiaowang.
In the golden week of May this year, she and her husband purchased large appliances such as TVs, air conditioners, and refrigerators. Since the new house has not been renovated, they have put these appliances in the merchant's warehouse and have not picked up the goods. In September, I moved to my new home. They asked the merchants to deliver the goods to their homes. I couldn't imagine that the washing machine had not been used for a few days. The manufacturer said that the three-pack period of the washing machine starts from the date of invoice, and can be returned within 15 days of sale, and can be replaced within 15 days. The sales invoice of Xiao Wang's washing machine is written in May, which is obviously beyond the return of the package. The period of change is not within the scope of the Three Guarantees and can only be given free maintenance. Xiao Wang originally thought that taking advantage of the Golden Week Amoy to a large benefit, I can not think of a loss in after-sales service.
According to data released by the Hangzhou Municipal Bureau of Trade, September 30-October 6th, Hangzhou Five Home Appliances Communication Store sales reached 265 million yuan, just this golden week is obviously a hot season for home appliances procurement. A salesperson of a sales store told the reporter that many consumers bought bargains during Golden Week, but they did not have time to take delivery. The longer these appliances are stored in the warehouse, the shorter the warranty period will be. The mall will not agree to delay the development of the ticket after payment by the consumer.
According to the relevant regulations of the State (“Responsibility Regulations for the Replacement and Return of Certain Commoditiesâ€), the three-pack warranty period for color TV sets is valid for one year, and the three-pack warranty period for household refrigerators is one year; the three-pack expiration period for smoke-absorbing hoods is valid for 0.5 years. The three-pack of household air conditioners is valid for one year. This means that home appliances beyond the warranty period of three bags need to be repaired by the consumers themselves. If the home appliances are purchased six months in advance, it is undoubtedly a six-month warranty period.
It seems that the practice of pre-purchasing home appliances during the Golden Week Promotions or rumors of price increases is still open to question. After all, this kind of benefit is obtained through overdraft after-sales service.
Furniture: one-year warranty also have to see there is no quality guarantee in accordance with the provisions of the Three Guarantees in Zhejiang Province, Furniture Warranty is valid for 1 year. However, not all consumers who buy sofas can enjoy this after-sales service. When the reporter interviewed the Hangzhou furniture market recently, he had just encountered such a thing. Mr. Zhang bought a sofa and a coffee table on the first floor sofa shop. He took the receipt provided by the merchant and asked for a return. The reason was that the sofa he had bought had serious quality problems but was rejected by the salesman.
The reason for the salesman is that only one receipt cannot prove that the sofa is sold in this store, and according to the Three Guarantees regulations, it must be returned with the invoice and other vouchers within the validity period of the Three Guarantees.
The consumer was very upset. He told reporters that he obviously bought the sofa in the store. The salesman who sold him to the sofa said that the receipt could be used instead of an invoice. I didn't expect a change in salesman's opinion.
The reporter found that in the Hangzhou furniture market, the East China furniture market and other major Hangzhou furniture purchasing points, few merchants provided their own invoices. After consumers buy furniture from these markets, merchants provide orders that are printed uniformly by the market. The order note states that all products sold in the market shall be subject to the “three guarantees†(processed products). After the customer receives the goods and pays the purchase price, the manufacturer shall promptly take back the order form and provide the consumer with a quality guarantee certificate. Quality assurance acceptance of complaints. The merchant who sold the sofa to Mr. Zhang apparently did not provide him with the quality guarantee book, which resulted in the inability of the inferior sofa to retreat.
This order form, receipts in the end can replace the invoice as a certificate to require businesses to perform after-sales service? Lawyer Yu of Hangzhou Junan Century Law Firm thinks it is possible. She explained that as long as the receipt can prove that the consumer is indeed a commodity bought in this store, then it means that the two sides have established a buying and selling relationship, and they have to assume certain obligations as sellers. If the business shirks for various reasons, consumers can use consumer complaints or lawsuits to safeguard their rights.
Sanitary ware: Warranty Oral Commitment Most toilet ceramic parts are guaranteed for five years, parts are free for life, faucet is repaired for five years, shower room is for life-long maintenance... Similar slogans can be seen in almost every decoration market. In fact, these are mostly verbal commitments and have not become legal provisions.
The reporter consulted relevant persons in the province's industrial and commercial sector. He said that three packs of goods have three packs of vouchers. If there are no three packs of vouchers, verbal promises alone will not allow consumers to blindly believe.
Mr. Zhang bought a set of bathroom hardware products worth over RMB 1,000 including shower heads in the new era of decoration market. The merchant promised a five-year warranty for the faucet, free replacement of parts and components, and only provided a warranty list with no distributors above. seal. After Mr. Zhang found a problem after installing the faucet, the merchant stated that Mr. Zhang could receive a spare part for free, but their staff was not responsible for on-site maintenance. "For a part, I ran a trip to the building materials market again!" Mr. Zhang discovered that the so-called meaning of free replacement of parts is to collect it on their own, which is far from the country's Three Guarantees policy. He inquired about the fact that there is no hardware product such as a faucet in the three-package commodity catalogue of Zhejiang Province, so it is only allowed to let the merchants have the final say.
“The country has no hard rules. Most of the manufacturers have the final say and usually write 2 to 12 years!†said a hardware store owner. The more often the hardware products are not easily damaged, the longer the warranty period is. This is only a type of promotion for manufacturers. The warranty period for a really bad product or accessory will not be that long.
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Article 15 of the "Measures for the Implementation of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests of the People's Republic of China" stipulates that: The state stipulates that the operator and the consumer shall agree on the implementation of repairs, replacements and refunds (hereinafter referred to as "three guarantees"). The operator must issue "Three Guarantees" vouchers for sale and determine the qualified maintenance units. The “Three Guarantees†vouchers should clearly indicate the rights and obligations of consumers. If there are quality problems in the "Three Guarantees" product, the business owner shall return, replace or repair it within 7 days from the date of sale; within 15 days, it shall be replaced or repaired according to the consumer's requirements.
Article 16 stipulates: Business operators who are responsible for repairs in accordance with the "Three Guarantees" provision shall be repaired within 30 days and may not collect any fees. Operators should truthfully record the date of repairs, the time taken for repairs, the location of repairs, and the cause of the malfunction, etc., on the “Three Guarantees†vouchers.
actions can meet clients` highexpectation on quality and services.
Sanitary Warranty Verbal Commitment Mostly Pay Attention to Warranty Traps
The cool October is a laid-back month for most people and a big purchase for those who are refurbishing. Focusing on business weekends to focus on promotional activities to scouring some benefits, this is a common mentality of consumers, and thus some people even bought floors, household appliances, tiles and so on in half a year in advance.